Creating Experiences

Creating Experiences

Creating Experiences Embedding a Customer Centric Culture CHALLENGE Landsec were looking to optimise the experience of their customers, communities, partners and fellow colleagues. The aim was to give employees the mindset, processes and skillset to deliver their...
A Bigrock Development Partnership

A Bigrock Development Partnership

A Bigrock Development Partnership Driving Growth through Deeper Customer Relationships CHALLENGE Hanover Search Group (HSG) were looking to accelerate the transformation of HSG into a highly-specialised search firm, recognised for its deep expertise and connections...
Delivering Service Excellence

Delivering Service Excellence

Delivering Service Excellence Building Strong Customer Relationships Training Journal Award Finalists in 2 categories: Best Commercial Programme & Best Training Partnership   CHALLENGE Skipton Building Society were looking to; Develop consultative sale...
Premium Customer Service & Sales in the Contact Centre

Premium Customer Service & Sales in the Contact Centre

Premium Customer Service & Sales in the Contact Centre % Reduction in Abandoned Calls % Increase in Sales CHALLENGE Mercedes-Benz Insurance were looking to improve sales and renewals of their premium insurance products, whilst ensuring their customers received...