Our Telephone Customer Services App provides contact centre professionals with a pocket guide to delivering a fantastic customer experience with every call.
- The purpose and role of a Telephone Customer Service professional.
- How to approach trying to understand customers.
- The importance of delivering great customer service.
- How to prepare thoroughly for any customer service interaction.
- The importance of collecting and storing accurate customer records.
- The importance of a clear and concise value proposition.
- The process of engaging, eliciting and executing to ensure you understand your customer and provide solutions that meet their needs.
- How to use your voice and best practice communications skills for the telephone.
- How mindset can be the difference between failing or succeeding.
The Telephone Customer Service App is the ultimate guide for customer service professionals wanting to develop their skills.