A Bigrock Development Partnership

A Bigrock Development Partnership

A Bigrock Development Partnership Driving Growth through Deeper Customer Relationships CHALLENGE Hanover Search Group (HSG) were looking to accelerate the transformation of HSG into a highly-specialised search firm, recognised for its deep expertise and connections...
Delivering Service Excellence

Delivering Service Excellence

Delivering Service Excellence Building Strong Customer Relationships Training Journal Award Finalists in 2 categories: Best Commercial Programme¬†&¬†Best Training Partnership   CHALLENGE Skipton Building Society were looking to; Develop consultative sale...
Premium Customer Service & Sales in the Contact Centre

Premium Customer Service & Sales in the Contact Centre

Premium Customer Service & Sales in the Contact Centre % Reduction in Abandoned Calls % Increase in Sales CHALLENGE Mercedes-Benz Insurance were looking to improve sales and renewals of their premium insurance products, whilst ensuring their customers received...