by Shane Ivers | Mar 1, 2018
A Bigrock Development Partnership Driving Growth through Deeper Customer Relationships CHALLENGE Hanover Search Group (HSG) were looking to accelerate the transformation of HSG into a highly-specialised search firm, recognised for its deep expertise and connections...
by Lily Sanders | Jan 28, 2016
Delivering Service Excellence Building Strong Customer Relationships Training Journal Award Finalists in 2 categories: Best Commercial Programme & Best Training Partnership CHALLENGE Skipton Building Society were looking to; Develop consultative sale...
by Lily Sanders | Jan 28, 2016
Premium Customer Service & Sales in the Contact Centre % Reduction in Abandoned Calls % Increase in Sales CHALLENGE Mercedes-Benz Insurance were looking to improve sales and renewals of their premium insurance products, whilst ensuring their customers received...
by Mark Dix | Oct 30, 2015
Minimise Departures…Maximise Arrivals Persuading customers to stay using a consultative approach and a strong Value Proposition % Uplift in Sales % Increase in Inbound Retention CHALLENGE Aviva Health Ireland sought to balance market share and scalability with...
by Mark Dix | Dec 3, 2015
Managing Change while Boosting Employee Engagement, Customer Satisfaction & Business Outcomes % Increase in Business Written % Increase in Sales Pipeline National Training Award for Partnership & Collaboration CHALLENGE As part of the creation of a major...
