A Bigrock Development Partnership
Driving Growth through Deeper
HSG chose Bigrock, as a development partner with deep experience of their market place, to design and deliver a bespoke change programme that would achieve their objectives. The business were looking to give team members the capability and confidence to build deeper and broader relationships with both clients and candidates, optimise the ‘customer’ experience they deliver and, as a result, drive greater commercial returns.
HSG opted to work with Bigrock in partnership over 12 months, with a profit share ‘pay as you grow’ pricing model, that saw us link a proportion of our fees to the successful achievement of agreed targets.
Over the course of the first year’s partnership, we flexed and tailored the programme to reflect market challenges
(e.g. Brexit) and the firm’s changing situation, including new management structures and the acquisition of a US partner firm.
The programme has seen us work with all HSG team members to optimise their approach to client and candidate conversations and to help team members build stronger relationships with clients, based on a deeper and broader understanding of their needs.
We continue to support HSG, providing induction training, workshops and digital learning.
structures we were studying making it very applicable to real-life instances. The materials were thorough and easy to follow along—also a great take away to review and apply later. Chris really made this workshop great and easy to understand, engage, and further apply to our daily work.”