Sales & Telesales Excellence
Consultative Sales Training
Designed bespoke for telephony sales & face-to-face sales teams
Consultative Sales: needs-based selling focused on the Customer Experience.
We coach consultative selling processes and techniques for effective sales meetings and calls.
Delegates explore how to engage with clients and customers, how to elicit a deep understanding of their needs and objectives and how to execute the sale.
Call us now to speak to one of our experts about your sales or telesales training needs on 01280 820 780.
Enter your details to download our Sales, Telesales & Customer Services brochure:
ODO™ planning – identify your optimum desired outcomes and that of your customer.
Gain customer buy-in for yourself and your approach.
Introduce yourself with a Value Proposition
Engage with true clarity of intent.
Achieve a deeper understanding of the customer’s current and future situation.
Identify and explore need areas.
Gain agreement and strong commitment to act.
Present solutions, recommendations and ideas to the customer.
Maximise the customer’s commitment to take action.
Handle objections and close the sale.
Motivate customer to act now.
In the majority of cases, we recommend a 2 or 3 day course, followed by an Embedding & Elevation event.
Ahead of the course, we invite sales professionals to explore key sales processes using the videos, topic guides and memory aids hosted on our digital learning environment. In the training room, we can then focus on group discussions, challenges and practice.
In telephony sales environments courses can be divided into ½ day modules to work with your shift patterns and call requirements.
2 Day / 4 Modules
3 Day / 6 Modules
Bigrock Sales Excellence Courses are specifically designed to match;
- Your needs and objectives
- Your sales environment
- Your market, customers and proposition
- Your sales people’s capability levels, supporting the least confident and stretching the most experienced.
Sales Excellence is suitable for;
- B2B, B2C & intermediary sales teams
- Telephony, call centre, contact centre & direct sales teams
- Face-to-face, regional and branch sales teams
- Regulated sales professionals
“Aviva should lock you in a glass box so you can never leave, as you are the best person I have ever spoken to on a sales call. I’m impressed on how well I know the insurance …& now feel I am in the right place for our health insurance needs.” – Customer Feedback, Aviva.
“I am even surprising myself here! I have really taken to this new way of doing things and have just booked another SFS [appointment]. I really thought I may struggle, as I am of a certain age, but am finding it refreshingly good.” – Adviser, Skipton Building Society.