Case Studies

Creating Experiences

Creating Experiences

A Bigrock Development Partnership

A Bigrock Development Partnership

Delivering Service Excellence

Delivering Service Excellence

Pitching to Win

Pitching to Win

Premium Customer Service & Sales in the Contact Centre

Premium Customer Service & Sales in the Contact Centre

Building Relationships with New Clients

Building Relationships with New Clients

Consultative Sales via a Strong Value Proposition

Consultative Sales via a Strong Value Proposition

Managing Change while Boosting Employee Engagement, Customer Satisfaction & Business Outcomes

Managing Change while Boosting Employee Engagement, Customer Satisfaction & Business Outcomes

A Structure to Pitch Innovative Solutions

A Structure to Pitch Innovative Solutions

Selling to Corporate Decision Makers

Selling to Corporate Decision Makers

Performance Management & Capability Frameworks

Performance Management & Capability Frameworks

Successful launch of RDR ready sales force

Successful launch of RDR ready sales force

Fast Effective Intervention Ensuring a Consistent Compliant Sales Process

Fast Effective Intervention Ensuring a Consistent Compliant Sales Process

Defining Best Practice, Mapping Capability, Developing People

Defining Best Practice, Mapping Capability, Developing People

Re-engineering the Sales Process in Telephony Sales

Re-engineering the Sales Process in Telephony Sales

Implementing a Division Wide Sales Process

Implementing a Division Wide Sales Process

Behavioural Economics Series: 3) Cognitive Limits

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Behavioural Economics Series: 4) Corporate Change

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Behavioural Economics Series: 5) Customer Conversations

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