Defining Best Practice, Mapping Capability, Developing People
Embedding OX Core
AXA sought a consulting partner to provide ‘rigour and vision’ around the desired changes and to provide a web based system to alleviate the administrative burden and drive value from the competency frameworks.
Employees, and their managers, then mapped their own capabilities against the frameworks. Employees were required to submit evidence for each capability on to the system or schedule an observation by a manager, before their achievement could be approved. The cloud based system, allowed employees to submit information and evidence anywhere, anytime, reducing the paper trail and the difficulties associated with managing sales people dispersed across the country. The software provided reminders for observations, 1:2:1 reviews and to revisit particular modules, ensuring the capability frameworks were used and remained relevant.
Bigrock showed the leadership team how to generate reports from the capability frameworks that would enable them to see, at a glance, the capabilities within AXA Wealth Management and what areas might require further development in order to complete a particular project.
In the years that followed, the OX Core capability management systems were deployed across AXA Underwriting, AXA Surveyors, AXA HR and AXA Overseers.