Assess levels of capability and performance
Live your Customer Experience
We then compare our experience as a customer with different branches, teams or regions to models of best practice, industry standards and regulatory requirements.
In observations, we look for...
Best practice skills and techniques
An effective Value Proposition
An effective and consistent sales process
A demonstrable understanding of the customer’s need
Industry, business area or technical knowledge
An excellent customer experience
By using expert consultants we provide a much deeper level of analysis than a standard mystery shop.
Our findings, evaluation and subsequent recommendations are then presented in a detailed report.