Bigrock are experts at getting the very best performance out of the people within your organisation. We advise on performance improvement, we deliver interventions and embed lasting change and best practice through our world leading software solutions.
AVIVA Health Ireland sought to balance market share and scalability with new initiatives to drive profitability. Bigrock were engaged to deliver a development programme to embed a consultative selling approach. The programme combined leadership, management, B2B intermediated and telephony sales training. AVIVA saw a 97% uplift in sales and 171% increase in inbound retention.
AVIVA were looking to optimise the excellence of their most senior distribution team. Bigrock ran comprehensive programmes around best practice Key Account Management; combining Bigrock’s KAM Brilliance model, global best practice thinking and blended content from Ashridge Business School. This was the highest rated L&D programme AVIVA have ever run, resulting in an increase in sales of 56.5% and an uplift in customer satisfaction of 66.4%.
As Lloyds Banking Group and Cheltenham & Gloucester integrated their mortgage divisions, they sought to implement a division wide sales and sales management process. Bigrock designed bespoke processes, working alongside Lloyds to embed a culture of needs based selling and optimise sales techniques during an intensive 2 year partnership. Lloyds saw a 74% uplift in sales and 34% increase in profit whilst reducing costs by 16%.
Prudential sought to increase revenue and market share within their intermediated market telephony sales channel. Bigrock worked with the telephony sales team to create a Value Proposition Statement and integrate this within a re-engineered sales process. In the aftermath of training the telephony sales team experienced a 108% Increase in business from discrete accounts. Prudential calculated a ROI of over 10 times the cost of the programme within the first 3 months alone, simply from using the new sales process to contact dormant accounts.
The Scottish Widows & Clerical Medical distribution teams were merging within an ambitious timescale. Bigrock ran a comprehensive discovery programme, before delivering a series of workshops to cover the knowledge, skills and behaviours pertinent to employees’ new roles. The team saw a 52% increase in sales pipeline and a 345% increase in business written, while Bigrock and Scottish Widows were presented with a National Training Award for Partnership and Collaboration.
AXA Wealth Management sought to develop their people by implementing capability frameworks to capture best practice and improve employee performance. Bigrock worked with AXA to tailor OX Core to their needs and integrate it into their business practice. AXA were delighted with the efficiency and usability of the software, along with the empowerment it brought managers and leaders through its reporting functionality. They calculated that the ensuing acceleration of the performance management process resulted in a quantified annual bottom line profit increase of £1.05 million.
Sanlam sought to enhance Financial Planners’ sales capabilities to ensure best practice outcomes from a customer perspective, a compliance perspective and a business perspective. Working to a tight timescale, Bigrock redefined the sales process, delivering an intensive coaching programme to optimise performance and embed best practice. Bigrock delivered training within a month of Sanlam’s initial request.